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AccessFayetteville provides numerous ways to stay informed about your local government.
Frequently Asked Questions
Categories
Utility Billing
- Can we accept credit cards or checks over the phone?
- Do we draft utility bills from checking and/ or savings accounts?
- When is my bank draft taken out?
- When is my bill due?
- I have compared my bill to my neighbor's - why is mine higher? We have the same size house.
- Why is the sewer portion of my bill higher than my water?
- How many gallons could leak through a running toilet in the span of ten minutes?
- Can I change my due date?
W&S Operations
- How do I report a water and sewer outage?
Who do I call about a missing or loose manhole, meter lid or storm drain cover?
I received a notice that my water supply will be interrupted for construction, what should I be prepared for?
My water is off and I am not sure why, what I should I do?
What is the process for installing a new water or sewer tap?
How do I request utility line locates before I dig?
I have questions about my water quality?
How do I check for a water leak at my house?
My water is off and I am not sure why, what I should I do?
What is the process for installing a new water or sewer tap?
What is a cross connection?
What is backflow?
What is considered a potential backflow hazard?
- How do I report a water and sewer outage.