The following positions are currently available. Applications are accepted Monday through Friday from 8am - 5pm in the Human Resources Division of the City of Fayetteville Administration Building.
Current openings are also posted to the City of Fayetteville job line at (479) 718-7600.
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Min Rate is $8.00 per hour
Market
Max
Not Specified
Min $11.084
Market $13.300
Max $16.892
Not Specified
Note: All City of Fayetteville positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive. Other essential duties of this position include the following:
1. Process mail.
2. Receive deposits.
3. Answer customer questions in person or over the phone.
4. Take impact fees.
5. Set up new service, transfer service to new address or disconnect service.
6. Research bad debt accounts.
7. Set sewer averages.
8. Receive in monies from various sources, balance cash drawer.
9. Effectively present information and respond to questions from customers and the general public.
10. Perform other duties as assigned.Will supervise athletic events at the various Parks facilities. This includes working with participants, coaches, umpires and scorekeepers. Hours of work are evening and weekends.
Current Opening - 10pm-6am
1. Responsible for operating a communications console and related equipment to dispatch police, fire personnel and after hour city on-call staff in response to request for assistance in emergency situations in accordance with established departmental procedures and policies.
2. Main Police Channel: Dispatch and monitor all radio traffic generated by Police Personnel related to calls for service and self-initiated activity. Includes directing the net during emergency situations and being able to determine when calls should be held for cross beat dispatching versus calls that have priority.
3. Fire Dispatch Channel: Dispatch and monitor all radio traffic generated by Fire Personnel related to calls for service and self-initiated activity. Fire incidents require several tasks to be done at the same time, i.e. locating hydrant information, weather information, monitoring on scene times, paging notifications when policy dictates, etc.
4. Police B Channel: Information channel which handles all informational request from officers to include driver’s license checks, criminal history checks, vehicle checks, want and warrants checks from in-house computer, calls for a wrecker, incident number and times, etc. This channel handles non-emergency police radio traffic during emergency situations when the main police channel has the net directed.
5. 911 Public Safety Answering Point : Answer all 911 calls for City of Fayetteville including medical calls. Goal is to answer within 6 seconds. Must know procedures for call taking and be able to deal with callers who might be irate, under the influence of alcohol and drugs, obscene, suicidal and mentally impaired. Must know procedure for adding on the language line, contacting various emergency agencies such as poison control, and other agencies not in our jurisdiction. Must be able to interpret map data when a wireless call is received. Responsible for recording all 911 calls for statistical purposes.
6. Citywide Channel: Dispatches and monitors this channel for after hour city emergency calls for Animal Services, Meter, Water/Sewer, and Transportation etc. Responsible for monitoring this channel for traffic from all city agencies. Must know each division’s department’s policy for emergency calls. Must be able to notify various contacts for these departments depending on their needs, i.e. Arkansas One Call, Arkansas Highway Department, etc.
7. Police Department Business Lines: Must be able to answer this line within 3 rings. This responsibility requires transferring of calls from other agencies or departments, answering questions regarding civil matters, handling irate, drunk, obscene, suicidal and mentally impaired callers in a professional manner. Dealing with multiple phone calls virtually at the same time. Must be able to answer questions on a variety of topics and/or find out where to get the answers, i.e. related to special events in town, weather, other agencies, business and address locations, etc.
8. Enter stolen property and wanted persons into the Arkansas Crime Information Center System. Validate all records entered by following policies created by ACIC. Second party review of all entries.
9. Update informational books kept in dispatch such as position books, disaster book, memo book, fire book; pre-arrival information kept in the AS400; special instructions, this is information on who to call after hours in case of emergency on all businesses in Fayetteville.
10. Maintain criminal history logs, which are kept for audit purposes; trespass log (this is for when officers notify dispatch that a person was warned of criminal trespass and used not only by the officers but also the prosecuting attorneys office; extra patrol log) These are requested by citizens for extra patrol in a particular reasons such as out of town, traffic problems, etc. This log lets officers know where these requests are so they can be checked. Briefing log: dispatchers log information items for officers to read about variety of topics such stolen vehicles, officer safety items, etc.
11. Maintain active Stolen Vehicle list to make it easer for officer to know what vehicles to look for when patrolling.
12. MSDS book: required to log any product used in dispatch and what contents are contained in the product i.e. cleaning products, etc.
13. Enter 911 Stats: allows dispatch to keep up with the number of 911 calls received and the reason for the call.
14. Record Maintenance:such as making sure names are attached properly, addresses are entered without overrides, etc.
15. Perform other duties as assigned.
City Administration Bldg
113 W Mountain St
Room 008-013
Fayetteville, AR 72701