Careers

Summary

1. Answer multiple phone lines using judgment and tact to direct visitors and callers to the appropriate division, county office, state agency, business, or individual.
2. Maintain a current knowledge of City projects, services, issues, and community events to provide information to callers and visitors. 
3. Sort and distribute incoming and outgoing mail daily.  Distributes interdepartmental correspondence daily.
4. Schedule meeting rooms and prepare the weekly public and staff meeting calendars.  Distributes copies of the calendars to staff and citizens and post public meetings to the website.
5. Research City records and responds to difficult or sensitive inquiries and complaints regarding FOIA requests, City Council agenda information, and City records from citizens, staff, and elected officials. 
6. Maintain the filing system and process ordinances, resolutions, change orders, task orders, contracts, agreements, easements, and deeds.  Obtain signatures of the Mayor, City Clerk, Department Directors, and other outside parties. 
7. Develop and maintain the City Council agenda action Log.
8. Maintain the Alderman voting log, and assist with the maintenance of City Council meeting minute books, resolution books, and ordinance books.
9. Responsible for room preparation prior to all City Council and Agenda Session meetings. 
10. Perform a variety of permanent filing functions with an emphasis on accuracy in maintaining files.  Assist in the care, organization, and maintenance of all City records.  Prepare records for imaging, indexing, jacketing, and storage.  Retrieve records that are stored in the EDMS system, microfilm, and microfiche.
11. Inventory and purchase office supplies and minor equipment for the department, process purchase orders, check requests, and purchasing card transactions. Maintain the accounts payable records of the department. 
12. Maintain and prepare the department’s payroll records.
13. Maintain an equipment check out log.
14. Ensure servicing of office equipment in a timely manner. 
15. Review newspapers to update the Police Pension and Fire Pension list daily.
16. Manage all travel arrangements, including accounting and record keeping requirements to complete travel arrangements in a timely manner for the City Clerk Division and the City Council.
17. Responsible for preparing ordinances for filing with Washington County. Must be knowledgeable of state statutes and county requirements regarding filing of documents.
18. Transcribe City Council, Policemen’s Pension, and Firemen’s Pension meeting minutes in a timely and accurate manner.
19. Compose and type letters, memoranda’s, correspondence, and complete mass mailings for the Policemen’s Pension, Firemen’s Pension, and City Clerk Division.
20. Maintain Firemen’s Pension and Policemen’s Pension affidavits and process information related to the affidavits.
21. Monitor and prepare annual annexation information for the State of Arkansas to ensure State turnback funds are received.
22. Monitor and maintain Statements of Financial Interest files for elected officials and boards and committees ensuring timely reporting.
23. Safety Coordinator for the City Clerk Division.  Attend safety meetings, coordinate safety training, and perform safety inspections.
24. Workers Compensation liaison for the City Clerk Division.  Ensure injuries are reported in a timely manner.  Complete forms, attend Worker Compensation meetings, and keep staff informed of updates or changes in the process.
25. Prepare public notices for publication that conform to prescribed style and format.
26. Perform any other duties or tasks as assigned.

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Summary

1. Perform supervisory responsibilities which may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.  Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws.  Must supervise the City Clerk’s office in the absence of the City Clerk to ensure all requests for information, news releases and deadlines are met.
2. Use judgment and tact to direct visitors and callers to the appropriate division, county office, state agency, business, or individual.
3. Maintain a current knowledge of City projects, services, issues, and community events to provide information to callers and visitors. 
4. Monitor and maintain City Council agenda items for routing, review, and signatures.  Prepare the City Council agenda, label, and distribute to staff, press, and citizens.  Attend the City Council pre-agenda meeting with the Mayor, City Attorney, and department directors.
5. Responsible for attending regular and special City Council meetings, City Council agenda sessions, Police and Fire Pension Board meetings and other meetings as requested by the City Clerk.
6. Prepare an accurate recording of the proceedings of City Council meetings, Police and Fire Pension Board meetings and complete the minutes of those meetings in a timely and accurate manner as needed.
7. Perform certification, recording and signing of City legal documents, ordinances, resolutions and other documents as needed.
8. Maintain the codification of City ordinances and ensure that ordinances are published in the newspaper and filed at the Washington County Courthouse as required by state law.
9. Research City records and responds to difficult or sensitive inquiries and complaints from citizens, vendors, state agencies, city departments, and elected officials regarding FOIA requests, City Council agenda information, and City records. 
10. Monitor and maintain a current list of Board and Committee information.  Maintain current information regarding the various boards, advertise open positions, verify applicant residency and voter registration, set up interviews for the City Council and contact applicants regarding appointments to various boards. 
11. Direct City Clerk staff in the scheduling of the City administration building meeting rooms and the preparation of the Staff and Public meeting calendars.
12. Must be knowledgeable about State laws regarding the duties of the City Clerk and changes to those State Laws.  Basic knowledge of the laws and regulations pertaining to records management, public information, elections, and general municipal administration.
13. Familiar with the document management program, record retention schedules, and record destruction policy as set forth by the City Council.  Assist citizens with record retrieval. 
14. Utilize administrative experience and technical training to read/analyze financial data, budgets, personnel management, and proper filing systems. 
15. Monitor City Clerk email account for press releases, calendar updates, and request for information.  Respond to these requests in a timely and efficient manner.
16. Maintain the Granicus webcasting for the City Council meetings and other meetings.  Load the agendas, review time stamps, publish the meeting to the City’s website and troubleshoot program problems. 
17. Perform any other duties or tasks as assigned.

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Summary

1. Must assist patrons with registration, recreation program information; and general customer service.
2. Conduct athletic events, activities, and non-competitive games by preparing play areas, equipment, and materials for use by program participants, explaining rules and regulations, demonstrating projects, providing assistance, monitoring participant play and conduct, and encouraging active, positive, and enriching participation in activities.
3. Assist with the supervision of youth during on-site and off-site activities.
4. General data entry into YRCC database.
5. Perform other duties as assigned.

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Summary

Note: All City of Fayetteville positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive. Other essential duties of this position include the following:

1.         Process mail.

2.         Receive deposits.

3.         Answer customer questions in person or over the phone.

4.         Take impact fees.

5.         Set up new service, transfer service to new address or disconnect service.

6.         Research bad debt accounts.

7.         Set sewer averages.

8.         Receive in monies from various sources, balance cash drawer.

9.         Effectively present information and respond to questions from customers and the general public.

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Summary

Will supervise athletic events at the various Parks facilities.  This includes working with participants, coaches, umpires and scorekeepers.  Hours of work are evening and weekends.

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Summary

Current Opening - 10pm-6am

1.         Responsible for operating a communications console and related equipment to dispatch police, fire personnel and after hour city on-call staff in response to request for assistance in emergency situations in accordance with established departmental procedures and policies.

2.         Main Police Channel: Dispatch and monitor all radio traffic generated by Police Personnel related to calls for service and self-initiated activity. Includes directing the “net” during emergency situations and being able to determine when calls should be held for cross beat dispatching versus calls that have priority.

3.         Fire Dispatch Channel: Dispatch and monitor all radio traffic generated by Fire Personnel related to calls for service and self-initiated activity. Fire incidents require several tasks to be done at the same time, i.e. locating hydrant information, weather information, monitoring on scene times, paging notifications when policy dictates, etc.

4.         Police B Channel: Information channel which handles all informational request from officers to include driver’s license checks, criminal history checks, vehicle checks, want and warrants checks from in-house computer, calls for a wrecker, incident number and times, etc. This channel handles non-emergency police radio traffic during emergency situations when the main police channel has the net directed.

5.         911 Public Safety Answering Point : Answer all 911 calls for City of Fayetteville including medical calls. Goal is to answer within 6 seconds. Must know procedures for call taking and be able to deal with callers who might be irate, under the influence of alcohol and drugs, obscene, suicidal and mentally impaired. Must know procedure for adding on the language line, contacting various emergency agencies such as poison control, and other agencies not in our jurisdiction. Must be able to interpret map data when a wireless call is received.  Responsible for recording all 911 calls for statistical purposes.

6.         Citywide Channel: Dispatches and monitors this channel for after hour city emergency calls for Animal Services, Meter, Water/Sewer, and Transportation etc. Responsible for monitoring this channel for traffic from all city agencies. Must know each division’s department’s policy for emergency calls. Must be able to notify various contacts for these departments depending on their needs, i.e. Arkansas One Call, Arkansas Highway Department, etc.

7.         Police Department Business Lines: Must be able to answer this line within 3 rings. This responsibility requires transferring of calls from other agencies or departments, answering questions regarding civil matters, handling irate, drunk, obscene, suicidal and mentally impaired callers in a professional manner. Dealing with multiple phone calls virtually at the same time. Must be able to answer questions on a variety of topics and/or find out where to get the answers, i.e. related to special events in town, weather, other agencies, business and address locations, etc.

8.         Enter stolen property and wanted persons into the Arkansas Crime Information Center System. Validate all records entered by following policies created by ACIC. Second party review of all entries.

9.         Update informational books kept in dispatch such as position books, disaster book, memo book, fire book; pre-arrival information kept in the AS400; special instructions, this is information on who to call after hours in case of emergency on all businesses in Fayetteville.

10.       Maintain criminal history logs, which are kept for audit purposes; trespass log  (this is for when officers notify dispatch that a person was warned of criminal trespass and used not only by the officers but also the prosecuting attorneys office; extra patrol log) These are requested by citizens for extra patrol in a particular reasons such as out of town, traffic problems, etc. This log lets officers know where these requests are so they can be checked. Briefing log: dispatchers log information items for officers to read about variety of topics such stolen vehicles, officer safety  items, etc.

11.       Maintain active Stolen Vehicle list to make it easer for officer to know what vehicles to look for when patrolling.

12.       MSDS book: required to log any product used in dispatch and what contents are contained in the product i.e. cleaning products, etc.

13.       Enter 911 Stats: allows dispatch to keep up with the number of 911 calls received and the reason for the call.

14.       Record Maintenance:such as making sure names are attached properly, addresses are entered without overrides, etc.

15.       Perform other duties as assigned.

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